Return Policy

We want you to feel completely confident in your purchase. If something isn’t right, you can request a return within 30 days of receiving your order.

To begin a return, email [EMAIL ADDRESS] with your order number and reason for returning. We’ll send you the return instructions and return address.

Returns Within 14 Days

Contact us within 14 days of receiving your order to request a refund to your original payment method. Once requested, your item must be returned within the following 14 days.

Change-of-mind return postage is paid by the customer. Refunds are processed within 14 days of receiving your return or receiving evidence that it has been sent.

If you return your entire order, any standard delivery charge will also be refunded. Additional charges for express or premium delivery are non-refundable.

Returns Between 15 and 30 Days

Returns requested between 15 and 30 days after delivery are eligible for either:

• An exchange

• Store credit worth 120% of the returned item’s value

Cash refunds are not available during this extended voluntary returns period.

Size and Shade Exchanges

Your first size or shade exchange includes free replacement shipping. You are responsible for sending the original item back to us, and all exchanges remain subject to availability.

Choose 120% Store Credit

Choose store credit and receive 120% of your returned item’s value to spend on anything on our website.

Your credit can be issued as soon as your return is approved and tracking confirms it has been sent, so you won’t need to wait for full warehouse processing.

Store credit cannot later be exchanged for cash.

Return Conditions

Non-faulty products must be returned in their original, resaleable condition: unworn beyond a reasonable try-on, unwashed, undamaged, and with all tags and hygiene seals intact.

We may make a reasonable deduction if an item has been worn, washed, damaged, marked, stretched, or handled beyond what is necessary to inspect it.

Please include the original packaging wherever possible.

Faulty or Incorrect Items

If your product arrives faulty, damaged, incorrect, or not as described, email [EMAIL ADDRESS] with your order number and clear photographs.

We’ll cover reasonable return costs and arrange the appropriate refund, replacement, or other remedy. Your statutory consumer rights are unaffected.

Important Information

• Returns must be requested within 30 days of delivery.

• Do not return anything before receiving our return instructions.

• Change-of-mind return postage is paid by the customer.

• Original delivery charges are not refunded on partial returns.

• Exchanges are subject to stock availability.

• Returns sent after the applicable deadline may be refused.

• This policy does not affect your statutory rights.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at samijoelecom@gmail.com.